Frequently asked questions
Answers about moissanite and lab-grown diamonds, certificates, custom metals, ring sizing, making and shipping times and 30-day returns at Shinora Jewels.
Quick answers about our stones, custom orders, shipping and returns. Can't find your answer? Email info@shinorajewels.com and we'll get back to you.
Stones and certificates
Most pieces use moissanite, colorless (D-E-F) or in colors like champagne, green, blue and yellow. Some designs are also available with lab-grown diamonds. All our stones are conflict-free, and our moissanite passes a diamond tester.
A certificate is available on request for an additional cost: IGI for lab-grown diamonds, and a moissanite certificate for moissanite pieces. Every piece is hallmarked for metal purity.
Custom orders and ring sizing
Yes. Every design is listed in 925 sterling silver, and you can ask for 10K, 14K or 18K solid gold, a different stone color or a custom ring size. Tap Customize on the product page and we'll send you a price before you pay. Not sure of your size? See our ring size guide.
Every piece is made to order. Making takes 7–10 business days, then standard shipping takes 7–14 business days. Express shipping is available at checkout.
Shipping and returns
Orders of $500 or more need a signature on delivery. You'll see shipping options and delivery times at checkout, before you pay.
You can return unworn pieces in their original condition within 30 days of delivery. Engraved pieces and custom orders (a different metal, stone or size) can't be returned.